Terms and Conditions


Koua prides itself on offering authentic one of a kind pieces, however some products have imperfections as they are handmade. If you are not fully satisfied with your purchase simply return the unused item in its original packaging in the same condition within 7 days and we will provide you with a full refund.

We will not accept return items with any signs of wear or damage. We do not accept returns of merchandise purchased after 7 days.


By using this Website, you consent to the processing described therein and you warrant that all data provided by you is accurate and up to date. You are responsible for maintaining and promptly updating account information for accuracy and completeness.


The intellectual property rights in all software and content made available to you on or through this Website remains the property of KOUA or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by KOUA and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

No licence or consent is granted to you to use KOUA mark in any way, and you agree not to use these marks or any marks which are colorably similar without the written permission of KOUA.


By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.


As a reputable and trusted business committed to offering its customers high quality products, KOUA recognises its obligation to ensure that suppliers are operating ethically with a fair payment.This means that everything you buy on Koua was developed by means of a just, sustainable and transparent production chain.