Phone: +44(0)7470220548

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Orders and Returns

Returns

If you are not satisfied with your purchase for any reason you have 14 days from the date of receipt to send it back to us. Just package your items up and post it back to us via any reliable mail service provider.

  • We will usually refund you what you paid for your order but not the delivery charge, unless your entire order was faulty or incorrect.
  • Make sure you use a postal service that insures you for the value of the items you are returning and obtain proof of posting.
  • The goods are your responsibility until they reach our warehouse, so make sure they’re packed up properly and can’t get damaged on the way!
  • Refunds will be credited to your original method of payment.
  • For our more information please contact: info@kouamexico.uk

Returns should be posted to:

 

KOUA

Unit 6

The Grove Industrial Estate

Swanley, UK

BR8 8AJ