Phone: 07395586718


Frequently Questions

Frequently Asked Questions

Will I be refunded the full value of my order?

As long as all items are returned in a brand new condition with all labels attached you will be refunded in full minus shipping fees and any duties back to the original method of payment.

We will send you an email as soon as your order has been received, after which your refund will be processed. Please note that it can take up to 1 week for the refund to appear in your account. Sale items are non refundable.

How do I return an item?

If you are not satisfied with your purchase for any reason you have 7 days from the date of receipt to send it back to us. Just package your items up and post it back to us via any reliable mail service provider. For our returns policy please contact [email protected]

Returns should be posted to:  Erika Alvarez.  236 Record St, SE15 1LT

How will my order be delivered?

KOUA uses Royal Mail service for all orders. All orders must be signed for upon delivery, and if no one is home, a delivery note will be left. For more information on delivery and delivery timings please refer to our delivery information page.

For more information please contact [email protected]

Can I cancel or change my order?

At the moment, it is not possible to cancel or change your order because we prepare your order once you confirm it on the website.

If you change your mind, you can return your garments once you have received your order. For more information, consult the Exchanges and returns section.

I have a promotional code, How do I use it?

When you arrive at the order summary, insert the promotional code or gift voucher. The order will automatically gives you the total with the discount included.

What countries do you ship to?

We ship world wide with free delivery in the UK and Mexico.

How can I track my order?

Your order will be dispatched as soon as your payment has been authorized, and we’ll email you with a tracking number so that you can monitor it’s every move until it reaches your door.